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Just contact MS using the guide above. I’m looking for help on this as well. 3 calls so far with tech support haven’t helped.
If anyone else has any luck, please let me know. Use the Army program code above when going to the HUP website. Also, what exactly happens if you go to the HUP web site and type in your work DHS e-mail address most of the time you won’t be asked for a code. My advice will be the same as what I told Andy below, if all else fails ask for a supervisor and demand to be escalated to higher level of support.
Microsoft Education Discount
Provide them you .gov or .mil e-mail address, your complete name and program code and they’ll get you the key and download link. Once you get a real person via phone or chat, please be very specific and patient with them. Say you’re buying Office through the Home Use Program and provide your government or military e-mail address and they can take it from there. If the program code does not work tell the technician right away. Some service branches have multiple program codes as you may have noticed with the Coast Guard one. Also some joint commands like SOCOM (@socom.mil) might or might not work.
All Navy, as of today M/S HUP offers Office Pro 16; I just completed my order tonight. Do you have another navy.mil address you use when on shore? Ship.navy.mil is not included in the Navy HUP package, as described in the Navy section above. Just wanted to say thanks for the easy to follow directions, i’ve installed office on my desktop PC and surface, worked like a charm!
Our Favorite December 2022 Military Discounts
Office Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, SharePoint Workspace, Publisher, Access, and InfoPath. Access and Publisher are not available in Office for Mac. It’s possible you have already purchased Office in the past and thus the reason why you only get the potion to buy Visio and Project.
Select the country the software is being purchased from. Was not successful without code or with code for @navy.mil address. However, I used 18DCD3115E and it worked. Same here… Navy codes for @navy.mil are NOT working…. I reached out to NMCI helpdesk on a link I found on the DONCIO site and they said 3BA9CE3008 should work for the Microsoft Office program as designed for USMC.mil accounts.
Save 10% with the Microsoft Military Discount
Microsoft 365 is a great deal for back to school savings. If you are taking classes or getting your degree, or your kids need Microsoft Office for school, you can use your military HUP program code to get the program with a great discount. Active military servicemembers can get the entire Microsoft 365 package for just $69/year, a 30% discount. Microsoft offers a great military discount on the Microsoft Office 365 Home and Personal. Normally, the Home package costs $99/year, but you can get it for $69/year through the Microsoft Home Use Program.
Go through chat if you don’t want long hold times. See the posted instructions in the article above. Additionally, Microsoft offers a 10% military discount for both current and former military members and their families. So you can still receive a 10% discount on Office 365 even if you are no longer currently serving in the military.
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Currently it’s just taking time for MS engineers to solve this issue with folks from the military. Activate your military discount on Microsoft Office through this link. Ryan Guina is The Military Wallet’s founder. He is a writer, small business owner, and entrepreneur.
After that provide your order number and work e-mail address. If you don’t want to be waiting on the phone, try chat support. It requires a Microsoft Account though. Follow the instructions posted by Spencer above the one that says Option 2. This should cut down on the confusion since program codes are from the “old” HUP. You might want to edit the six steps from the “How To Get The Microsoft Office Military Discount” portion of your post above.
Compare the rates, fees, and rewards of top credit cards for military servicemembers and veterans, including cards with waived annual fees under the SCRA. If your email address ends with @ship.navy.mil, try another military email address; this extension does not work at this time. Microsoft no longer offers the standalone office product through the program, only a discount on their 365 subscription. Not worth it in my opinion IF you still have one of the previous year suites for the sake of not paying an annual fee . I have hopes that they'll bring it back now that they're offering 2021 as a standalone, but that's just hopes and dreams.
That should get you the help you need. Bottom line refuse to be turned away or referred to the I.T. If you have a service request number with Microsoft tech support, demand to be escalated to higher level of support. Once you get to chat rep state right away you want a refund for the product you bought from their Home Use Program.
So, while the Navy code works it appears the HUP offer is presently half-baked and missing Office 16. All, I have to squelch my initial glee; like a big dope I mistakenly purchased Project 16 instead of Office 16. Will stop by work this weekend to see what the link says to do next. US MARINES code does not work, says error with URL.
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